Terms of service

Store: Solaunica
Address: Contrada Ponte Fiumarella 226, 91025 Marsala, Trapani, Italy
Email: contact@solaunica.com
Phone: +39 364394072
Full Name: Pietro Scialabba

Welcome to Solaunica. These Terms of Service govern your access to our website and the purchase of products offered through our online store. By visiting our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to comply with these Terms, together with any policies published on our website.

1. About These Terms

This website is owned and operated by Solaunica. Throughout these Terms, the words "we," "our," and "us" refer to Solaunica. By accessing or using our website, you agree to follow these Terms of Service as well as any related policies that apply to your use of our services.

2. Eligibility

By using this website, you confirm that you are legally permitted to enter into binding agreements under the laws of your country or that you have permission from a parent or legal guardian if required. You agree not to use our website or services for any illegal, fraudulent, or unauthorized activity.

3. Conditions of Use

We reserve the right to refuse service, limit access, suspend accounts, or cancel orders where permitted by law, including cases involving suspected fraud, abuse, or violations of these Terms. Information submitted through our website, excluding payment details, may be transferred through secure systems to provide our services. All payment transactions are encrypted and processed by trusted payment providers.

4. Products, Pricing & Availability

All prices displayed on our website are shown in Euro (€) and include applicable VAT unless otherwise stated. Product prices, descriptions, stock availability, and promotional offers may change without prior notice. While we make every effort to accurately display our products, colors and appearance may differ slightly depending on your device or screen settings.

5. Orders & Payments

When placing an order, you confirm that all information you provide is accurate, complete, and up to date. Payments are processed securely through certified third-party payment providers, and we never retain your complete payment card information.

We reserve the right to refuse, limit, or cancel any order where fraudulent activity, payment issues, pricing errors, or unusual purchasing behavior is detected.

6. Shipping & Delivery

Order Processing: Orders are typically prepared and dispatched within 24–48 hours after payment confirmation.
Estimated Delivery Times:
- European Union & Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
Free Shipping: Available on qualifying orders over €30.

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

7. Returns & Refunds

Eligible purchases are covered by our 60-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may request a return within 60 days from the delivery date, subject to the conditions described in our Return & Refund Policy.

Refunds will only be issued after returned items have been received and approved following inspection.

8. Website Information

We aim to keep all information on our website accurate and up to date. However, occasional errors relating to pricing, product descriptions, images, availability, or other content may occur. We reserve the right to correct such errors, update information, or cancel affected orders where necessary.

9. Intellectual Property

All content available on this website—including text, graphics, logos, product photographs, videos, icons, layouts, and other materials—is owned by or licensed to Solaunica and is protected under applicable intellectual property laws. No material may be copied, reproduced, distributed, modified, or used without our prior written permission.

10. Third-Party Services

We work with trusted third-party providers for payment processing, website hosting, shipping, fraud prevention, analytics, and marketing services. These providers operate under their own terms and privacy policies, and we are not responsible for their independent practices.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Solaunica shall not be responsible for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services. Our total liability shall never exceed the amount paid for the product giving rise to the claim.