Warranty Policy

Warranty Policy

At Solaunica, we are dedicated to offering stylish, comfortable, and carefully selected women's fashion for everyday wear, holidays, work, evening occasions, and special events. We stand behind the quality of every product we offer and are committed to providing a dependable shopping experience for our customers.

1. Warranty Coverage

Every women's dress purchased directly from Solaunica is protected by our 30-Day Quality Assurance Warranty, beginning on the date your order is successfully delivered.

This warranty covers manufacturing-related defects, including:

  • Manufacturing or production defects
  • Faulty stitching, seams, hems, lining, or garment construction
  • Defective zippers, buttons, hooks, straps, belts, elastic components, or other closures during normal use
  • Fabric defects affecting the appearance, comfort, fit, or intended performance of the garment
  • Manufacturing flaws involving embroidery, lace, sequins, pleats, decorative trims, prints, or satin finishes
  • Products that arrive with manufacturing-related damage

2. Warranty Exclusions

This warranty does not apply to damage or issues resulting from:

  • Normal wear and tear through everyday use
  • Improper washing, drying, ironing, steaming, or failure to follow care instructions
  • Shrinkage, fading, pilling, color transfer, or fabric damage caused by incorrect garment care
  • Accidental damage, misuse, excessive stretching, or improper storage
  • Alterations, tailoring, repairs, or modifications performed after delivery
  • Damage caused by cosmetics, chemicals, fire, sharp objects, or other external influences
  • Excessive friction, abrasive surfaces, or unsuitable detergents
  • Tears, stains, snags, or damage occurring during normal use
  • Fit concerns when the delivered product matches the measurements shown on the product page
  • Lost, stolen, or intentionally damaged items

3. How to Submit a Warranty Claim

If you believe your product has a manufacturing defect covered by this warranty, please contact our customer support team before the warranty period expires.

To help us review your claim, please provide:

  • Your order number
  • A detailed explanation of the issue
  • Clear photographs showing the defect
  • A full photograph of the product
  • A photo of the garment label or packaging if requested

Our team will carefully assess the information and respond as quickly as possible.

4. Warranty Resolution

If your warranty claim is approved, Solaunica may, depending on the circumstances:

  • Send a replacement product
  • Issue a full or partial refund
  • Provide store credit for a future purchase
  • Offer another appropriate solution based on the nature of the manufacturing defect

The final resolution will be determined after reviewing the product and supporting documentation.

Replacement products are subject to current stock, color, size, and style availability.

5. Claim Review Period

Warranty claims are generally reviewed within 3–5 business days after all required information and supporting documentation have been received.

If your claim is approved, we will contact you by email with instructions regarding your replacement, refund, store credit, or other approved resolution.

Refund processing times may vary depending on your payment provider or financial institution.

6. Warranty Limitations

This warranty applies only to the original purchaser and covers products purchased directly through the official Solaunica website.

Products obtained through unauthorized retailers, third-party marketplaces, resale websites, or private sellers are not covered.

The remedies described in this Warranty Policy are the exclusive remedies available under this warranty. To the maximum extent permitted by law, Solaunica shall not be liable for any indirect, incidental, consequential, or special damages.

This warranty does not affect any statutory consumer rights provided under applicable law.

7. Product Care Recommendations

To help maintain the quality, appearance, and longevity of your garments, we recommend the following care practices:

  • Always follow the care instructions provided on the garment label.
  • Wash with cold or lukewarm water using a mild detergent.
  • Select a gentle or delicate wash cycle whenever appropriate.
  • Place delicate fabrics, lace, satin, embroidered, or embellished garments inside a laundry bag before washing.
  • Avoid bleach, strong detergents, and harsh cleaning chemicals.
  • Wash light and dark colors separately.
  • Avoid excessive twisting, stretching, or wringing of delicate fabrics.
  • Air dry garments whenever possible to preserve their shape and finish.
  • Avoid tumble drying unless specifically recommended on the care label.
  • Use a low heat setting when ironing or steaming if suitable for the fabric.
  • Store garments in a cool, dry place away from direct sunlight and moisture.
  • Use padded hangers for structured or delicate dresses whenever possible.

8. Contact Information

If you have any questions regarding this Warranty Policy or would like to submit a warranty claim, please contact us using the details below.

Store: Solaunica
Address: Contrada Ponte Fiumarella 226, 91025 Marsala, Trapani, Italy
Email: contact@solaunica.com
Phone: +39 364394072
Full Name: Pietro Scialabba