Refund policy

Store: Solaunica
Address: Contrada Ponte Fiumarella 226, 91025 Marsala, Trapani, Italy
Email: contact@solaunica.com
Phone: +39 364394072
Full Name: Pietro Scialabba

At Solaunica, we believe that shopping for women's fashion should be enjoyable, reliable, and worry-free. We are committed to offering quality products backed by responsive customer support. If your purchase doesn't fully meet your expectations, our return and refund policy is designed to make the process simple, transparent, and fair.

1. 60-Day Return Guarantee

We proudly provide a 60-day return guarantee on eligible purchases. If you are not completely satisfied with your order, you may request a return within 60 days from the date your package is delivered, provided that the returned item satisfies the eligibility requirements outlined below.

All returned merchandise is subject to inspection before a refund can be approved.

2. Return Requirements

To be eligible for a return, your item must:

Be unused, unworn, unwashed, and remain in its original condition.
Include all original labels, packaging, accessories, and any included components.
Be accompanied by proof of purchase, such as your order confirmation email or order number.

Returns that do not meet these conditions may not qualify for a refund.

3. Starting a Return

To request a return, please contact our support team at contact@solaunica.com and include your order number together with the reason for your return request.

Once your request has been reviewed, we will provide you with the correct return address and detailed instructions for sending your item back.

After your return is received and inspected, we will notify you by email regarding the outcome of your refund request.

4. Refunds

Approved refunds will be issued to the same payment method used for the original purchase. Refunds are generally processed within 5–10 business days after the returned item has passed our inspection. Depending on your payment provider or financial institution, additional processing time may be required before the refund appears in your account.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different size, style, or product, simply return your eligible item for a refund and place a new order through our website.

6. Damaged, Faulty, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 7 days of delivery.

Kindly include your order number along with clear photographs of the issue. After reviewing your claim, we will arrange an appropriate replacement or issue a full refund when applicable.

7. Items Not Eligible for Return

For hygiene and safety reasons, certain products cannot be returned after they have been opened or used. This may include intimate apparel, personal care products, or any item with a broken hygiene seal. Any non-returnable products will be clearly identified on the applicable product page.

8. Refund Delays

If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account, we recommend taking the following steps: