Shipping policy

Store: Solaunica
Address: Contrada Ponte Fiumarella 226, 91025 Marsala, Trapani, Italy
Email: contact@solaunica.com
Phone: +39 364394072
Full Name: Pietro Scialabba

At Solaunica, we work hard to ensure every order is processed efficiently and delivered securely. This Shipping Policy explains how we process orders, estimated delivery timeframes, shipping costs, tracking information, and other important details regarding the shipment of your purchase.

1. Order Processing

Orders are normally prepared and dispatched within 1–2 business days after your payment has been successfully confirmed.

Once your order has been shipped, you will receive a confirmation email containing your tracking number together with a tracking link, allowing you to follow your package throughout its journey.

Orders placed during weekends or public holidays will be processed on the next available business day.

2. Delivery Areas & Estimated Delivery Times

We proudly ship to a variety of international destinations using reliable logistics partners selected for dependable delivery and service quality.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

The delivery times above are estimates only. Actual transit times may vary due to customs processing, weather conditions, courier delays, high seasonal demand, or other circumstances beyond our control.

3. Shipping Charges

Free Standard Shipping: Available on eligible orders over €30.
Orders Under €30: Shipping fees are automatically calculated and displayed during checkout before your payment is completed.

Where required by applicable law, product prices displayed on our website include VAT unless otherwise stated.

4. Order Tracking

As soon as your order has been dispatched, we will send you an email containing your shipment tracking details so you can monitor your package at any time.

If you have not received a shipping confirmation email within 48 hours after placing your order, please contact us at contact@solaunica.com.

5. Shipping Delays & Delivery Problems

If your package is delayed, arrives damaged, or appears to be lost during transit, please contact our customer support team as soon as possible. We will work directly with the shipping carrier to investigate the matter and assist in resolving the issue promptly.

Solaunica is not responsible for delays caused by incorrect shipping information supplied by the customer, customs inspections, courier disruptions, severe weather, or other events outside our reasonable control.

6. Shipping Address Accuracy

Please verify that your shipping address and contact information are correct before completing your purchase. Incorrect or incomplete details may result in delayed deliveries, failed shipments, or additional shipping charges.

If you discover an error after placing your order, please contact us immediately. We will make every reasonable effort to update your shipping information before your order has been dispatched.

7. Multiple Shipments

Depending on product availability or warehouse logistics, items from the same order may occasionally be shipped in separate packages. If this occurs, you will receive individual shipment confirmation emails and tracking information for each package.